KnoxTours.net: Frequently Asked Questions
Question: How quickly will my tours be online?
Answer: Virtual Tours are usally processed within 48 hours of being photographed.
There may be a delay if your tour is shot over a weekend.
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour.
The different formats are viewable by clicking on unique links that we can provide.
Each type of tour has a varying degree of feature restriction so as to allow you to use
the tour with the most features while still meeting the requirements of your local MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 24 months period of time. Each virtual tour can be renewed on an annual basis.
Question: How many scenes can be included in each tour?
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the Packages section of this website for tour packages and pricing.
Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. An additional charge of 50% of the cost of the original virtual tour.
Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can request another color if you wish for the skin and text colors of your tour windows.
Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.
Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
Answer: There is a $25 additional charge for the setup of real estate tour templates or skins.
Question: How much does an audio narrative clip cost?
Answer: Free streaming audio clips are available. Contact us for pricing information for custom audio narration and/or streaming audio clips on a virtual tour.
Question: Can I place a link to school reports and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image, as a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.
Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of out templates for you.
Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee of $25 which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.
Question: What is the charge to post tours to Realtor.com using PicturePath™?
Answer: We use a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc. These websites apply a charge for each tour sent to the sites listed. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway (Realtor.com Showcase). All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.
